Last Updated: 24 Aug 2026
PT Living Fitness Indonesia ("LIF", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and share your personal information, as well as the choices available to you when you use our website, LIF mobile application, LIF Core Smart Ring, connected devices and health platforms, and related services (collectively, the “Services”).
1. Consent and Permissions
By using our Services, you acknowledge that you have read this Privacy Policy.
Where consent or permission is required to process certain information, LIF will request it separately and, where appropriate, at the time the relevant feature is used. This includes permission to access information from connected devices, device sensors, or third-party health and fitness platforms.
You may choose not to provide certain information or permissions. However, some features may not be available or may not function properly without the information or permissions required to provide them.
2. Service Disclaimer
Our services are designed to support your wellness journey and healthy lifestyle. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease, and should not replace professional medical advice, diagnosis, or treatment. If you have any medical concerns or symptoms, please consult a doctor or qualified healthcare professional.
3. Information we collect
When you use our Services, we may collect the following information:- Account Information: name, email, phone number, date of birth, gender, profile photo.
- Profile Information: height, weight, activity level, wellness goals and other information you voluntarily provide.
- Wellness & Sensor Data: steps, distance, calories burned, activity or intensity minutes, sleep duration, sleep stages, heart rate, SpO2, VO2 Max, exercise information, exercise routes when location or GPS access is enabled, and other health or fitness information supported by the Services. This information may be collected through LIF devices, your mobile device sensors, or connected health and fitness platforms that you authorize.
- Nutrition Data: meal photos, meal logs, estimated calories, macronutrients and nutrition goals.
- Device & Technical Information: device model, operating system, app version, IP address, device identifiers, crash reports and diagnostic logs.
- Connected Service Information: information necessary to establish and manage connections with compatible devices and third-party health or fitness platforms, including connection status and the permissions you authorize.
LIF only seeks access to information that is reasonably necessary to provide the Services and features you choose to use.
4. How we use your information
We may use the information we collect to:- Provide, operate, and maintain our Services.
- Synchronize information from devices and health or fitness platforms that you choose to connect.
- Display activity, wellness, nutrition, and other information within LIF and provide features such as progress tracking, wellness insights, challenges, and other user-facing features.
- Improve, personalize, and develop our Services.
- Understand and analyze how users interact with our Services.
- Develop new products, services, features, and functionality.
- Communicate with you regarding your account, customer support, service updates, notifications, and other information related to the Services.
- Send marketing or promotional communications where permitted by applicable law and based on your communication preferences.
- Provide AI-enabled wellness features and insights where applicable.
- Detects technical issues, prevents misuse, maintains security, and protects our Services and users.
- Respond to customer support requests.
- Comply with applicable laws, regulations, and lawful requests.
- Health and fitness information obtained through connected health platforms is not sold to third parties or used by LIF for targeted advertising or advertising profiling.
- Information obtained through a connected platform will only be used in accordance with the permissions you provide, the purposes described in this Privacy Policy, and any additional requirements applicable to that platform.
5. Sharing Your Information
We may share personal information with trusted service providers that process information on our behalf and assist us in operating, maintaining, securing, and improving our Services. These may include providers supporting cloud infrastructure, technical operations, analytics, customer support, notifications, device integrations, rewards, and other functionality necessary to provide the Services.
These service providers are only permitted to process personal information for the purposes for which LIF engages them and are required to protect the information in accordance with applicable contractual obligations and data protection laws.
We may also disclose information when you direct or authorize us to share it. We may also disclose information where necessary to provide a feature or service you have requested. We may also disclose information where required to comply with applicable laws, regulations, court orders, or lawful requests. We may also disclose information where necessary to protect the security, rights, property, or safety of LIF, our users, or others. We may also disclose information in connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal requirements.
We do not sell your personal information. We do not share personal information with third parties for their own independent direct marketing or targeted advertising purposes unless we have clearly informed you and obtained any consent required by applicable law.
Health and fitness information received from a connected health platform is only shared where necessary to provide an authorized user-facing feature, maintain security, comply with applicable law, or otherwise where permitted by the applicable platform requirements and with any required user consent.
6. Device Permission
LIF may request access to device capabilities such as Camera, Photos, Bluetooth, Motion & Fitness, Location, and Notifications to enable features such as meal logging, device pairing, activity synchronization, outdoor activity tracking, exercise features, and reminders.
LIF only requests device permissions when they are required for the relevant functionality. Where supported by your device, you may choose which permissions to grant. You may revoke these permissions through your device settings. If you revoke a permission, certain related features may no longer function properly.
7. Connected Devices & Health Platforms
LIF supports integration with compatible wearable devices, mobile device sensors, and third-party health and fitness platforms. When you choose to connect a supported device or platform, and subject to the permissions you authorize, LIF may access and synchronize health, fitness, activity, sleep, or other information necessary to provide the features you enable. LIF requests access only to the types of information reasonably necessary for supported features. The information available to LIF depends on the device or platform you connect and the permissions you grant.
You may revoke LIF's access or disconnect a connected device or platform through LIF, your device settings, your account settings with the relevant provider, or other methods made available by the applicable service. Disconnecting a device or platform stops LIF from obtaining new information through that connection. Information previously received by LIF may remain stored in accordance with the data retention and deletion practices described in this Privacy Policy, unless otherwise required by applicable law or the relevant platform.
For users who connect LIF App with Google Health, LIF's use of information received from the Google Health API will adhere to the Google Health API Developer and User Data Policy, including the Limited Use requirements.
8. Artificial Intelligence (AI)
LIF may use Artificial Intelligence (AI) to provide certain wellness features and insights, including AI Meal Log and AI Glucose Scan. AI Meal Log uses photos that you take or select from your device to generate estimated nutrition information, such as calories and macronutrients. AI Glucose Scan provides wellness insights generated using technology from LIF Core smart ring service. LIF receives and displays the resulting information provided by that service.
AI generated outputs are intended for informational purposes only. They may contain inaccuracies and should not be interpreted as medical advice or used as a substitute for professional healthcare services.
9. Corporate Wellness Program
If you participate in a Corporate Wellness Program, LIF may process information necessary to administer and provide the program. Subject to the applicable program arrangement, your permissions, and applicable law, participating organizations may receive administrative information, program participation information, or aggregated reports relating to their wellness program.
LIF does not disclose your individual health or fitness information to a participating organization unless such disclosure is specifically authorized by you, necessary to provide an agreed program feature, or otherwise permitted or required by applicable law.
10. Data Retention and Deletion
LIF retains personal information only for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with applicable legal or regulatory requirements, resolve disputes, prevent fraud or misuse, and enforce our agreements. Retention periods may vary depending on the type of information, the feature through which it was collected, applicable legal requirements, and whether you maintain an active LIF account.
If you disconnect a connected device or health platform from your account, LIF will stop collecting new information through that connection. Information previously synchronized to LIF may remain stored in accordance with our applicable retention requirements unless it is deleted through an available deletion feature or in response to a valid deletion request.
If your LIF account is deleted, where applicable, LIF may retain information associated with the account while limiting its use in accordance with the reason for the deletion and applicable law.
If you request deletion of your LIF account or personal information, we will delete or anonymize applicable personal information within the period required by applicable law, except where retention is necessary or permitted for legal, regulatory, security, fraud-prevention, dispute-resolution, or other legitimate purposes. Some information may remain temporarily within secure backup systems until the applicable backup retention cycle expires.
11. Data Protection Rights
Subject to applicable data protection laws, you may have the following rights regarding your personal information: - Right to access: request information about the personal information we process about you and, where applicable, obtain a copy.
- Right to rectification: request correction of inaccurate or incomplete personal information.
- Right to erasure: request deletion of your personal information, subject to applicable exceptions.
- Right to restrict processing: request restriction of certain processing activities where provided by applicable law.
- Right to object: object to certain processing activities where provided by applicable law.
- Right to data portability: request your personal information in a portable format or request its transfer where provided by applicable law.
- Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect processing lawfully conducted before the withdrawal.
We may need to verify your identity before fulfilling certain requests. We will respond to valid requests within the timeframe required under applicable law. To exercise your rights, please contact us using the information provided in the Contact Us section below.
12. Security and Protection of Sensitive Data
Depending on the relevant system and type of information, our data protection measures include: - Encryption in transit: personal information is transmitted using secure communication protocols designed to protect information while it is transferred between your device, LIF, and authorized service providers.
- Protection of stored data: personal information stored within LIF's systems is protected using encryption or other appropriate technical safeguards based on the sensitivity of the information and the system involved.
- Access controls: access to personal information is restricted to authorized personnel and service providers who require access for legitimate business or service purposes.
- Least-privilege access: system access is limited according to roles and responsibilities so that individuals only have access to the information and systems necessary for their work.
- Authentication and credential controls: access to LIF systems is protected by appropriate authentication and account-security measures.
- Logging and monitoring: LIF uses system logging and monitoring controls designed to identify unauthorized access, suspicious activity, technical issues, and potential security incidents.
- Infrastructure and operational security: LIF applies security controls to the infrastructure, databases, systems, and backups used to process personal information and maintains processes designed to address identified security risks.
- Service provider safeguards: third-party service providers that process personal information on behalf of LIF are required to apply appropriate security and confidentiality protections.
- Access to sensitive health and fitness information is limited to authorized personnel and service providers where such access is necessary to provide, maintain, secure, or support the Services, or where otherwise authorized or required by law.
Despite these measures, no method of electronic storage or transmission over the Internet is completely secure, and we cannot guarantee absolute security.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, data practices, legal requirements, or other relevant circumstances. When we make material changes, we will provide notice as required by applicable law, which may include notification within the LIF application or through other appropriate communication channels. The latest version of this Privacy Policy will be available within the LIF application and/or on our official website, together with the date of the latest update.
14. Contact Us
We welcome any questions, comments, or requests regarding this Privacy Policy or LIF's processing of your personal information. Please do not hesitate to contact us at [email protected].
